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Changed your mind or received a faulty item? Here is who pays for what and when you get refunded, under the French Consumer Code and EU Directive 2011/83.
| Situation | Who pays return shipping | Refund timeline |
|---|---|---|
| I changed my mind (14 days) | You | 14 days after we receive the return |
| Faulty or non-conforming product | Supplier | 14 days after we receive the return |
How do I request a return? From your order account or via our support team — state the reason and follow the return shipping instructions.
Some products are excluded from the right of withdrawal (art. L221-28; Directive 2011/83/EU, art. 16): custom-made, sealed hygiene goods, perishables…
Your purchases are covered by the legal conformity warranty — 2 years (art. L217-4; EU Directive 2011/83) — and the hidden-defect warranty (French Civil Code). An issue? Contact us.
If a dispute is not resolved with our support, you can contact a consumer mediator free of charge (art. L612-1 et seq.) or the EU ODR platform (Reg. 524/2013):
CM2C — French consumer mediation centreHosting: Vercel Inc.